Returns & Exchanges
At Mobexpert, we want you to be completely satisfied with your home furnishings, which is why we offer a 30-day return policy for most items in their original condition. Whether you have changed your mind or received a defective product, our team is committed to making the exchange or refund process seamless.
Initiate Your Request
Log into your customer account and navigate to the 'Order History' section to select the items you wish to return and submit a formal request.
Package Your Items
Carefully pack the furniture or decor in its original packaging, ensuring all assembly hardware, instructions, and accessories are included to qualify for a full refund.
Schedule a Pickup
Once your request is approved, our logistics team will contact you to schedule a convenient time for our specialized furniture couriers to collect the items from your home.
Quality Inspection & Refund
After the items arrive at our warehouse, they will undergo a quality inspection, and your refund will be processed to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing